Setting you up for success

From day one, our client service teams ensure your Avanti experience is efficient, educational, and rewarding.

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Trusted by 300+ Canadian Companies

Feel confident with your software

You’re always in good hands with our team of Implementation Experts, Customer Success Managers, and Client Care Specialists. No questions left unanswered. No problems unresolved. We’re here to help you do your best.

Implementation team

Our implementation team is dedicated to making sure your entire go-live process is exceptional. When you’re ready to switch, our team has the tools, guidance, and expertise to help you achieve your implementation goals.

Extensive self-serve learning hub

Custom configuration options

Dedicated implementation team from start to end

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Account Management team

There’s comfort in knowing someone is looking out for you. At Avanti, your Account Manager (AM) has your back. From answering questions about your software to invitations to Avanti events – you can rely on your AM to keep you in the know.

Dedicated manager for every client

Shared product insights & best practices

Partner in strategic goal setting

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Client Care specialists

We understand the vital role technology plays in your life and the headaches that can come with it. So, whether you need to know how a formula works, or you’re looking for a solution to a problem – we’re always here to help and always in your corner.

Certified Canadian payroll specialists

95% customer satisfaction (CSAT) score

Full team located in Canada

Service with a smile

Think of us as a friend

Simply put, we’re nice people. We genuinely care about your success and do our best to be friendly and helpful in every conversation, email, and video chat we have.

A friend who solves problems

We’re here to remove complications, make decisions easier, and workdays better. To do that we start with listening to you. Whatever problem you’re facing, we have a solution for it. Scout’s honour.

We can relate

We know what it’s like when your tech is being a jerk. That’s why our approach to solving problems is pragmatic, supportive, and dependable. It’s our job to keep you on track so you can move forward with confidence.

You can trust us

You put a lot of trust into your tools – everything from payroll and employee information to data security. We prioritize the protection of your information. You’re entrusting us with everything our software holds, please know that we’d never break that trust.

Count on our expertise

Every client experience team has members with a background in payroll, client care, human resources, finance, or communications.

What our clients say

Read our case studies

Our servers were hacked by ransomware in Calgary and Edmonton. I can’t tell you how happy we are that our cloud migration was complete!

Loralee Silas

Payroll & Benefit Administrator

Their customer service is amazing. Everyone helps with a smile. Never need to break my head on anything, because I can always call or email and get a quick response.

Dovid Lando

Bais Yaakov Elementary

I’ve used a lot of Canadian Payroll systems. By far, Avanti has the best features and the most flexibility.

Carolyn Lesyshen

CPM, Payroll Supervisor

Switching to Avanti means more peace of mind. Avanti understands cloud-based security for payroll. And, when we did the initial proposal, we realized that the cost per employee per pay period was almost half of what it used to be.

Jonathan Lee

Corporate Controller, Westcorp

Acera Insurance - Avanti Software Testimonial

Compared to the other systems I've used, I would recommend Avanti in a heartbeat. It's so nice to be able to do everything on your own.

Melissa Baena

Senior Payroll Specialist, Acera Insurance

We've been able to automate a ton of stuff that we had to key into the systems before...When we were using the old systems on a payroll processing week, it took us four days. Now, it takes us only two.

Candace McGee

Manager, Payroll & Benefits, Canadian Rocky Mountain Resorts

Features for people & payroll in Canada

Simplify your work and support your team backed by our full suite of powerful HCM tools and Canadian payroll expertise.

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Frequently Asked Questions

Your time is precious, let’s save you a few clicks. Here are some of our most asked questions.

How long does implementation typically take?

Implementation timelines can vary depending on the client and the complexity of the project. However, on average we estimate approximately 6 months to get you up and running on payroll.

What is the average response time after submitting a support ticket?

When you submit a ticket to Avanti Client Care we triage your item to ensure we are getting to the most urgent item first. But typically, you will hear back from one of our agents within 2 hours so you know who will be assisting you and if they need any other information to start troubleshooting.

Does it cost extra to have a dedicated account manager?

No. All Avanti clients are provided with a dedicated Client Success Manager for free as soon as they sign on with us!

Does it cost extra to customize our configuration with Avanti?

Once you kickoff your implementation your CSM will work with you to scope your project and understand your needs. From there, we will determine what features and customizations will help you get the most out of your Avanti setup. Throughout the process, we will always be upfront about costs and we can assure you there won't be any hidden fees.

Where is your client service team located?

Everyone on our team is located right here, in Canada!

If you’re a client and need assistance, please visit our Client Support Portal

See Avanti in action

300+ Canadian companies use Avanti every day. See why.

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Have a question? We're here to help.

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